Frequently Asked Questions
Everything you need to know about your Faithfull the Brand purchase.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale and cannot be returned.
How do I determine my size?
Faithfull the Brand items generally run true to size. We provide a detailed size guide on each product page to help you find your perfect fit. If you are between sizes, we recommend sizing up for a more relaxed, bohemian aesthetic.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my Faithfull garments?
Many of our pieces are hand-dyed and made from delicate fabrics like rayon or linen. We recommend a cold hand wash and drying flat in the shade to maintain the integrity of the print and fabric.
Can I change or cancel my order after it has been placed?
We aim to process and pack orders as quickly as possible. Once an order has been placed, we are usually unable to make changes or cancellations. Please contact our customer care team immediately if you notice an error.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.